Escapes is a monthly magazine that provides pocket-friendly travel and lifestyle content aimed at 25- to 54-year-olds. Informative and well-researched articles on the latest travel trends, affordable local and international destinations and useful info to help readers plan a hassle-free holiday, are packaged in an attractive 60-page A4 format. Plus there are loads of giveaways and benefits, including roadside assistance through Europ Assistance SA.

ESCAPES BENEFITS TERMS & CONDITIONS

ROADSIDE ASSIST
1. Territory
In the event of a roadside emergency anywhere within South Africa, Europ Assistance SA can be contacted 24 hours a day to arrange for assistance.

2. Incidents
Client Members have access to 3 incidents per benefit calendar year and incidents cannot be accrued or transferred.

2.1 Definitions
Service Provider means any person or company appointed by Europ Assistance SA to render any of the services described in clause 4 below to members who are entitled to the services.
Towing Service means the transportation of a member’s vehicle by means of a tow truck or flatbed truck specifically designed to tow or transport other vehicles.
Roadside Assist means an assistance service provided to beneficiaries through inbound and outbound telephone calls to, and from the contact centre, as well as the dispatch of towing services and other applicable service providers

3. The Service
3.1 Mechanical and electrical breakdown
3.1.1 A towing service is provided to tow the vehicle to the nearest place of repair (dealer) or safekeeping.
3.1.2 An additional tow will be provided in the event of the most appropriate place of repair (dealer) not being open at the time of the incident.
3.1.3 Vehicles will be towed and assisted from or at home, but the member will not qualify for an additional tow from the place of safekeeping.
3.1.4 If the vehicle is involved in an accident/collision and needs to be towed, assistance can be arranged on a member to pay basis.

3.2 Jump-start service
3.2.1 A service provider is dispatched to jump start the vehicle.
3.2.2 The service is limited to reasonable services to mobilise the vehicle, but excludes the cost of parts, components, lubricants and similar provisions.
3.2.3 If the problem cannot be resolved the vehicle will be towed to the nearest place of safekeeping (dealer).
3.2.4 An additional tow will be provided in the event of the most appropriate place of repair (dealer) not being open at the time of the incident.
3.2.5 Assistance is also provided at non-roadside locations. New models that are still under warranty should not be jump-started; a tow truck will be dispatched to tow the stranded vehicle to the most appropriate place of repair (dealer) or safekeeping

3.3 Tyre change service
3.3.1 A service provider is dispatched to change a flat tyre, at both roadside and non-roadside locations.
3.3.2 In the event of the member does not having a spare tyre or the required equipment, the vehicle can be towed on a member to pay basis. Any costs for the repair of the tyre, parts, and wheel balancing or similar charges are excluded.

3.4 Running out of fuel
3.4.1 10 litres of fuel is supplied in the event of the vehicle running out of fuel – maximum 2 incidents per annum.
3.4.2 Fuel assistance at non-roadside locations will be assisted but on a member to pay basis.

3.5 Keys locked in the vehicle
3.5.1 A service provider is dispatched to unlock the car, the cost of the call-out fee and one hour’s labour is covered.
3.5.2 The service excludes parts, components, keys or key cutting costs, lubricants or similar charges. If a key has broken in the ignition/door, a service provider will be dispatched.
3.5.3 If the problem cannot be resolved, the cost of additional services, such as a tow-in, is for the caller’s account.
3.5.4 If locksmiths are unable to unlock newer model cars; the vehicle can be towed to the nearest appropriate place of repair (dealer) or safekeeping or to client’s request on a member to pay basis, on condition that the member settles the account with the service provider at the time of service.
3.5.5 If the vehicle operates with a ‘smart key’, Europ Assistance SA will arrange for it to be towed to the most appropriate dealer, and pay for the costs up to a maximum of R500.
3.5.6 If there is an attempted theft or hijacking of the vehicle and the services of a locksmith, tow or similar are required assistance is provided on a member to pay basis. Should key be lost or stolen (not locked in the vehicle) assistance is provided on a member to pay basis

3.6 Additional Assistance
3.6.1 Should the roadside incident occur more than 100 km from the member’s home, members have access to one of the following, to a maximum of R500:
3.6.1.1 accommodation for one night;
3.6.1.2 arrangement of a taxi service;
3.6.1.3 or rental of a class B vehicle (valid credit card to be produced).
3.6.2 Cost of repatriation (towing or transportation) of the vehicle following repair, covered to a maximum of R500.

4. Terms and Conditions
4.1 Any assistance which Roadside Assist does not cover, but offers on a member to pay basis is subject to the member paying costs at the time of service.
4.2 Roadside Assist excludes assistance in the following incidents:
4.2.1 Costs incurred as a result of assistance after involvement in an accident, collision, attempted theft, or hi-jacking will be for the caller’s account.
4.2.2 Members will be made aware that these costs need to be recovered from their insurance company directly.
4.2.3 Vehicles not registered on the contract/policy.
4.2.4 The cost of repair of parts, such as new batteries, tyres, locks, keys, etc.
4.2.5 The cost of towing or repairs if Europ Assistance SA did not request the service.
4.2.6 Commercial vehicles used for conducting a business or trade.
4.2.7 Vehicles not registered under the Road Traffic Act or similar legislation applicable in South Africa.
4.2.8 Vehicles that are un-roadworthy or clearly in a state of neglect. Recovery of a vehicle, i.e. any costs incurred in order to move a disabled vehicle into a position to facilitate a tow.
4.2.9 Any damages that may be caused by external factors i.e. potholes, road works etc.
4.2.10 In order to validate members and provide the services Europ Assistance SA will need to collect and process members’ personal information. Europ Assistance SA undertakes to only collect and process members’ personal information to the extent that is necessary to provide the services and will take appropriate steps to protect such information from unauthorised access.
4.2.11 Europ Assistance SA undertakes to comply with the provisions of the Consumer Protection Act, Protection of Personal Information Act and Electronic Communications and Transactions Act in all respects as well as all legislation which may be applicable to the parties and the services they offer.

INTERCAPE BENEFIT
Terms and Conditions
• This service is an access and information service only, all transactions will be between the member and the benefit partner
• The Randgo call centre is only accessible Monday to Friday, 07h00 to 19h00 and Saturday 08h00 to 12h00
• The call centre is closed on Sundays and public holidays.
• The call centre does not facilitate payments
• Service provider products and services terms and conditions apply
• Randgo does not facilitate delivery services that are not included by third party service providers
• The Randgo service is only available to members unless otherwise agreed with client
• Vouchers will be faxed, SMS’ed or emailed by using Randgo’s voucher issuing and distribution platform
• Members may use the benefit as often as they wish within the limits of the offers terms and conditions
• Terms and conditions are subject to change without prior notice

How to use your discount
1. Call our contact centre on 0860 117 529, open Monday to Friday from 7 am to 7 pm and Saturday from 8 am to 12 pm
2. Our consultants will assist you by explaining the redemption process, sourcing quotes for your route, answering any questions you may have and issue you with a discount voucher for your booking via fax or email
3. To qualify for your discount, present your voucher at any Intercape office or call the Intercape call-centre and quote your unique voucher code

CITY LODGE HOTEL GROUP
Whether you choose the elegant first class sophistication of the Courtyard Hotels, the smart alternative which the business class City Lodge Hotels offer, the value-for-money Town Lodges, or the incredibly affordable Road Lodges, you can be assured of enjoying high quality accommodation and a home-away-from-home experience for the duration of your stay.  Each of our hotel brands offers the service and comfort levels one would expect in that brand category, carefully selected with guests’ needs and budgets in mind.

Save 10% on accommodation at City Lodge Hotel Group.

Redemption process
1. The member phones the appropriate number
2. The member selects the appropriate prompt and is directed to the Randgo call centre
3. The member is validated by the Randgo consultant
4. The member will request the City Lodge benefit either directly or after an overview from the Randgo consultant
5. The consultant will capture the appropriate details relating to the rental requirements, explain the redemption procedure, and issue the member with a quote via email or fax within 24 business hours
6. If the member wishes to accept the quote, they will sign the quote and return it to the consultant who will process the order, book accommodation and facilitate payment for the client
7. The consultant will then send the member a confirmation

Terms and conditions
1. This benefit is ONLY available from City Lodge Hotels via the Randgo call centre
2. Offer subject to availability
3. Peak surcharges may apply
4. A booking fee of R50 per person will be charged
FIRST CAR RENTAL
First Car Rental provides affordable car hire in South Africa, so whether you’re planning a holiday, a self-drive adventure or going on a business trip, we’ll provide a first-rate vehicle at a competitive rate. Choose from our 49 car hire branches located throughout South Africa, including 15 airport branches and 28 city or downtown branches. The staff at each branch are committed to making your car rental a world-class experience.

Save up to 20% on car rental through First Car Rental.

Redemption process
1. The member phones 0860 117 529
2. Select the appropriate prompt and is directed to the Randgo call centre
3. The member is validated by the Randgo consultant
4. The member will request the First Car Rental benefit either directly or after an overview from the Randgo consultant
5. The consultant will capture the appropriate details relating to the rental requirements, explain the redemption procedure, and issue the member with a quote via email or fax within 24 business hours
6. If the member wishes to accept the quote, they will sign the quote and return it to the consultant who will process the order, and confirm your car rental
7. The consultant will then send the member a confirmation

Terms and conditions:
1. This benefit is ONLY available from First Car Rental via the Randgo call centre
2. Offer subject to availability
3. A booking fee of R50 per booking will be charged
4. First Car Rental terms and conditions apply
5. First Car Rental requires the member to have a valid driver’s license and, requires the member to be in possession of a valid credit card with available funds
6. Rates includes:
• Includes 200km free per day
• Airport surcharge
• Vat
• Collision Damage
• Theft Waiver
• Contract Fee
• Tourism Levy
7. Rates exclude:
• Fuel
• Cross Border Fee
• Collection Fees
• No Show Fee
• One Way Drop off Fees
• Additional Driver
• Young Driver Surcharge
• Windscreen and Tyre Waivers
• Fine Handling Fee
• Accident Handling Fee
MSC CRUISES
MSC Cruises is a leader in the Mediterranean cruise market, sailing in the region throughout the year, as well as offering a wide range of seasonal itineraries in Northern Europe, the Canary Islands, the Atlantic Ocean, the Caribbean and Antilles, South America, the Indian Ocean, South and West Africa.

Save 7% on cruises.

Redemption process:
1. The member phones 0860 117 529
2. The member selects the appropriate prompt and is directed to the Randgo call centre
3. The member is validated by the Randgo consultant
4. The member will request the MSC benefit either directly or after an overview from the Randgo consultant
5. The consultant will capture the appropriate details relating to the requirements, explain the redemption procedure, and issue the member with a quote via email or fax within 24 business hours
6. If the member wishes to accept the quote, they will sign the quote and return it to the consultant who will process the order, and confirm your MSC Cruise
7. The consultant will then send the member a confirmation

Terms and conditions:
1. This benefit is ONLY available from MSC Cruises via the Randgo call centre
2. Offer subject to availability
3. A booking fee of R50 per person will be charged
4. MSC terms and conditions apply

GENERAL TERMS AND CONDITIONS FOR ESCAPES MAGAZINE SUBSCRIBERS

1. Your TFG account will be billed monthly for Escapes magazine and your magazine will be posted with your next monthly statement; 2. Should you not wish to be billed for the Escapes when your account has a zero balance, please advise us of this; 3. You may be charged interest on your subscription amount monthly, if the payment plan that you have selected attracts interest; 4. You may cancel your Escapes subscription at any time by contacting our customer services centre on0860 111 395.
They can also be contacted for any queries or complaints.; 5. TFG reserves the right to cease publication of Escapes at any time in our sole and absolute discretion. In such an event, we will cease to bill you for Escapes; 6. TFG reserves the right to change or cease the benefits offered in Escapes at any time, and to change the level of service offered to subscribers of the magazine; 7. TFG may change the shape and the size of Escapes at any time; 8. The price of Escapes will be adjusted annually, and you will be billed the increased amount on your TFG account from the date of the annual increase. We will give you notice of any annual increase before we increase your subscription. 9. You are contracting with Foschini Retail Group (Pty) Ltd, with registration number 1988/007302/07 and VAT number 4210187250. 10. Our head office is at 340 Voortrekker Road, Parow–East, Cape Town. 11. Please note that other terms and conditions may apply to your magazine subscription – you will find these set out in the magazine.

TFG TERMS AND CONDITIONS FOR ALL COMPETITIONS
1. This promotional competition is organised by Foschini Group Retail Group (Pty) Ltd (registration number 1988/007302/07) a subsidiary of The Foschini Group Limited (“TFG”). 2. In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts the promotional competition, or for whose benefit the promotional competition is promoted, sponsored, organised or conducted, which includes TFG. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition. 3. All participants must be resident in South Africa. 4. Should the law or any authority terminate this promotional competition, no notice of termination shall be required. In such event, all participants waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against TFG, its directors, agents or employees as a result of the termination. Further, TFG reserves the right to vary, postpone, suspend or cancel the competition and any prizes which have not yet been drawn, or any aspect thereof, without notice at any time and for any reason whatsoever that TFG deems is reasonable at the time. 5. By entering the competition you agree and understand that you may win a prize and that there is no guarantee that you will win a prize. 6. Prizes are not transferable, may not be deferred or exchangeable for cash or otherwise. 7. If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these and the prize value will not be increased to compensate for such charges. 8. Winner/s will be randomly drawn at TFG Head Office in Parow East, Cape Town, within two weeks after closing date from eligible entrants in the presence of an independent Accountant /Auditor /Attorney. Winners will be contacted telephonically. If we cannot contact a winner after 2 attempts have been made to reach him/her on their chosen contact number, and either the call is not answered or the call goes directly to voicemail, the prize will be forfeited and a new winner will be re-drawn. 9. The decision of the competition conductor as to the winners is final and there will be no correspondence. 10. To the extent that a license (e.g. driver’s licence) or permission (e.g. by a parent/guardian) is required in order to accept or use a prize, the winner must produce such licence or permission for inspection by TFG prior to receiving the prize. If the winner does not or is unable to do so, the prize will be forfeited and another winner will be drawn under the same terms and conditions. 11. By accepting a prize or by entering this competition, you hereby indemnify TFG, its directors, agents, employees and the promoters / sponsors against any damages of any nature whatsoever that anyone may suffer as a result of the prize/s and/or this competition, including consequential damages and economic loss. 12. Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winner will then be disqualified from receiving the prize. 13. The winner’s name and/or photo will be published in the magazine. The winner will be given the opportunity to agree or not to agree to the publication of their image unless the competition is of such a nature that the winner’s picture must be published. 14. By entering competitions on our Facebook page, you agree that your comments will be posted in the public domain and could be printed in Escapes magazine. 15. Cash prize winners will be contacted telephonically to request their banking details or supporting documents, which must be provided to TFG within 14 days after request thereof. If these are not provided within 14 days, or the winners cannot be contacted after two attempts have been made, the winners’ TFG store accounts will be credited with the same value as the cash prize.

TERMS AND CONDITIONS FOR NON-SUBSCRIBERS
1. All competitions (via automatic entry, SMS or post) for Escapes are reserved for TFG (The Foschini Group) account holders who subscribe to Escapes on a monthly basis. 2. All benefits as detailed in Escapes are available only to account holders who subscribe to the magazine on a monthly basis. 3. The general terms and conditions for Escapes magazine subscribers: are applicable only to account holders who subscribe to Escapes.

Magazine subscription terms and conditions for non-account customers:

You have subscribed to Escapes Magazine (“the Magazine”), a publication of Foschini Retail Group (Pty) Ltd (“TFG”);

For enquiries regarding your subscription, contact customer services on 021 937 5615;

TFG reserves the right to cease publication of the Magazine at any time in our sole and absolute discretion. If your subscription is still running at that point, you will receive a refund for Magazines still due to you.

TFG reserves the right to change or cease the benefits and competitions offered in the Magazine at any time, and to change the level of service offered to subscribers of the Magazine;

Magazine benefits are only available to customers who subscribe to the Magazine for a minimum period of six or 12 months and do not apply to customers who purchase single copies of the Magazine;

Customers who subscribe for 6 or 12 month periods will be automatically entered into all “automatic entry competitions”, however, customers who purchase single copies of the magazine will not be entered into these competitions;

All customers must enter “SMS entry competitions” by sending a SMS to be eligible to be in the draw for any prizes;

If you have elected to pay for your subscription via a monthly debit order deduction, and if your debit order fails for any reason whatsoever in any month, you will not be sent a Magazine for that month and you may be charged a financial handling fee;

You must provide us with the correct address where your Magazine must be sent to every month, failing which you will not receive your Magazine, and we will not be liable to re-send your Magazine to any alternative address. Should you change your address, you must advise customer services of this;

TFG may change the shape and the size of the Magazine at any time;

The price of the Magazine will be adjusted at any time during in a calendar year, however, customers who subscribe for six or 12 month periods will not be subject to price increases during the term of their subscription.

These terms and conditions can change from time to time and you will be bound to any updated terms and conditions from the date of publication in the Magazine and on www.tfgclub.co.za/cashsubcribers.

We hereby notify you that if you are a Magazine subscriber it may be necessary for certain third party benefit providers to process your personal information to enable them to provider their services to you. By making use of the benefit(s) you agree to this.

(08 12 2016)

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